신한금융투자가&nbsp;고객지원센터&nbsp;업무에&nbsp;디지털기술을&nbsp;도입했다.<br /> &nbsp;<br /> 신한금융투자는&nbsp;고객지원센터&nbsp;상담&nbsp;업무를&nbsp;인공지능과&nbsp;클라우드&nbsp;기반의&nbsp;시스템으로&nbsp;업그레이드했다고&nbsp;10일&nbsp;밝혔다.<br /> &nbsp; <figure class="image" style="float:right;margin-right:0px; margin-left:15px; margin-top:30px; "><img alt="신한금융투자, 고객지원센터 상담업무에 인공지능과 클라우드 도입" height="200" class='lazyload' data-src="https://www.businesspost.co.kr/news/photo/202002/20200205174649_26881.jpg" width="300" /> <figcaption><table width=320><tr><td align='left' style='margin:0; padding:0px 0px; color:#306f7f; font-size:12px; font-family:verdana; letter-spacing:-0.1em; line-height:160%; table-layout: fixed; width:180px;'>▲ 신한금융투자 로고.</td></tr></table></figcaption> </figure> <br /> 신한금융투자는&nbsp;기존&nbsp;고객지원센터의&nbsp;모든&nbsp;서비스와&nbsp;인프라를&nbsp;클라우드&nbsp;시스템으로&nbsp;재구축했다.<br /> <br /> 신한금융투자는&nbsp;고객의&nbsp;상담요청이&nbsp;증가하는&nbsp;상황에&nbsp;유연하게&nbsp;대응할&nbsp;수&nbsp;있는&nbsp;환경을&nbsp;마련했다고&nbsp;설명했다.<br /> <br /> 이와&nbsp;함께&nbsp;고객지원센터의&nbsp;상담&nbsp;편의성과&nbsp;대기시간을&nbsp;줄이기&nbsp;위해&nbsp;음성인식&nbsp;시스템인&nbsp;&#39;알파봇&#39;을&nbsp;도입했다.<br /> <br /> 알파봇은&nbsp;고객이&nbsp;음성으로&nbsp;필요한&nbsp;사항을&nbsp;말하면&nbsp;답변해준다.<br /> <br /> 24시간&nbsp;365일&nbsp;운영되는&nbsp;알파봇을&nbsp;통해&nbsp;고객은&nbsp;대기시간&nbsp;없이&nbsp;주가&nbsp;및&nbsp;시황&nbsp;문의,&nbsp;유상증자&nbsp;청약&nbsp;등을&nbsp;할&nbsp;수&nbsp;있다.<br /> <br /> 또한&nbsp;고객의&nbsp;전화상담&nbsp;내역을&nbsp;실시간으로&nbsp;분석해&nbsp;관련&nbsp;자료를&nbsp;상담&nbsp;중인&nbsp;직원에게&nbsp;알려주는&nbsp;&#39;상담&nbsp;어드바이저&#39;&nbsp;환경도&nbsp;구축했다<br /> .<br /> 전형숙&nbsp;신한금융투자&nbsp;ICT본부장은&nbsp;&quot;고객지원센터시스템&nbsp;구축&nbsp;전반에&nbsp;퍼블릭&nbsp;클라우드와&nbsp;음성변환(STT, TTS),&nbsp;자연어처리(NLP)&nbsp;등&nbsp;인공지능&nbsp;기반기술을&nbsp;적용하여&nbsp;빠르고&nbsp;편리한&nbsp;상담&nbsp;제공에&nbsp;기여하고자&nbsp;한다&quot;고&nbsp;말했다.&nbsp;[비즈니스포스트 박안나 기자]